Blinds.com Guarantees

100% Satisfaction Guarantee

If you're not 100% satisfied with the style, color or quality of your blind, shade or shutter, we'll work with you to make it right. Simply contact us within 30 calendar days after delivery to your home and we'll walk you through replacing your order. We'll send a replacement of equal value at no additional charge. Refunds are not offered under this guarantee. Read the details of our Satisfaction Guarantee here to ensure your order qualifies.

SureFit™ - Guaranteed to Fit

SureFit™ is a Blinds.com exclusive to give you peace of mind about measuring your blinds.

Read all about our SureFit™ policy and what is covered here.

14-Day Price Guarantee

Worried that a product you want may go on sale soon? If you buy a product from us and see it at a lower price within 14 calendar days after your original purchase, just give us a call at 800-505-1905 and we'll refund the difference!

Be sure that the sale item has the same options as your original selection, and that the sale price that we are matching against is live on Blinds.com when you contact us to claim the guarantee. If these criteria are met, we'll give you a credit for the difference in price, plus tax. This does not apply to previously purchased measure and install services.

Best Price Guarantee

When you shop at Blinds.com, we’re confident you’ll love your new custom window treatments—and you’ll pay less than what you would at selected competitors. If you have an in-home design quote from a qualifying competitor with a lower price, give us a call at 800-511-6173. If we can verify that the quote qualifies for our guarantee, we’ll beat their price by 30%. Offer valid on new Blinds.com orders only. ​

What qualifies for the Best Price Guarantee? ​

  • Pre-tax quotes for custom window treatments ​
  • Comparable to the competitor's product subject to Blinds.com’s discretion ​
  • We will beat local and national in-home design quotes from established retailers including but not limited to: Budget Blinds, 3Day Blinds, The Shade Store, Smith & Noble ​
  • Other competitor’s quotes may qualify subject to Blinds.com’s review ​

What’s not included in the Best Price Guarantee: ​

  • Retailers that we will not price match include but are not limited to: Amazon, Walmart, Ikea ​
  • The competitor in-home design quote or estimate must be dated within the last 30 days at the time of sale and this policy does not apply to retroactive orders with Blinds.com ​
  • This guarantee does not cover curtains & drapes, shutters, outdoor, non-custom products / Quick Ship, closeout or discontinued items, or commercial orders ​
  • Blinds.com reserves the right not to sell any product below its cost ​
  • Items sold via a third-party or discount site - meaning any products that are not sold directly by a competing retailer ​
  • Open-box merchandise as well as reconditioned, refurbished or previously discounted products ​
  • Rebates, free offers, or specific one-time-only promotions, including seasonal promotions (such as Spring Black Friday, Black Friday and various holiday promotions), special events and/or bundle offers. ​
  • Advertised pricing from a competitor based on typographical error or misprint ​
  • Competitor bid and auctions site pricing ​
  • Price matching on financed offers or credit terms ​

Warranty

Please view our standard Product Warranty page for more information. If you upgraded to the Life Proof Extended Warranty (not currently available), you can view the policy here.

Errors In Your Order

Should we suspect that an issue with a product is caused by vendor error, we will require photos of problematic blinds to be shared with us so that we can verify the error. Once we verify the issue, we can authorize a remake or credit, as determined appropriate by Blinds.com.

Privacy and Security

Safe and Secure Internet Commerce

When you place orders, all of your information is processed through our secure server. We utilize industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. If you would prefer not to place your order online, simply contact us by phone and a customer service representative will take it for you.

Privacy

We respect your privacy, and know that it is important to you how your information is handled. All personal information you provide us WILL remain absolutely confidential and be used solely to communicate better with you. To see the ways that we use the information you provide us, visit our Privacy Policy for further details.

Payment and Fees

Payment Options

We accept Visa, Mastercard and American Express online. Cashier's checks, personal checks and money orders must be mailed to our office before your order can be started. All orders paid by check will require a holding period of 5-7 calendar days for your check to clear before the order will be put into production. In some cases, coupon discounts may be offered via coupon codes; note that only one coupon code may be used per order. In the unlikely event that there is an error in pricing, we reserve the right to correct the pricing. You will have the option to cancel the order or pay the correct amount for the product.

Sales Tax

In compliance with state tax laws, we are required to charge state sales tax.

Order Changes and Refunds

Changes, Cancellations and Refunds

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. We are happy to change or cancel orders as long as you contact us within 24 hours from the date and time the order was submitted to us. Please call our Customer Service department at 800-505-1905 to process any changes or cancellations. Below are some points about how we handle cancellations and changes:

  • Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 calendar hours after your online order is finalized.
  • Address changes are not permitted once the manufacturer has shipped your product.
  • If you cancel your order during this 24 calendar hour period, we will refund your money.
  • Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24 calendar hour period.
  • On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
  • We reserve the right to reject any order, at our discretion.

Inspection of Merchandise

IMPORTANT: If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 14 calendar days after delivery to your home and we'll have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us within this 14-day period, we won't be able to do so. All damaged shipments must be signed for as damaged.

Shipping Information

We want your ordering experience to be as simple as possible, which is why we offer free shipping to the contiguous United States. It is very important that you provide all correct and current customer information, included address and valid phone number. If you find an error in your information on an order already placed, please call our contact center as soon as possible to correct your information. Unfortunately, if the address entered is incorrect and the order has already been shipped, you will be responsible for any fee that occurs for the change.

*Potential Situations that Can Incur Shipping Fees

Hawaii and Alaska - To ship to Hawaii and Alaska, we charge a fee of $30 by item on all oversized orders (96” and above). We'll contact you by phone and email to collect this fee after purchase. Should you not pay the required fee within 24 hours of email contact, your order will be cancelled. Be aware, we cannot ship shutters to Hawaii or Alaska.

Colorado Delivery Fee - Effective July 1, 2022, Colorado imposes a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. The retailer or marketplace facilitator that collects the sales or use tax on the tangible personal property sold and delivered, including delivery by a third party, is liable to collect and remit the retail delivery fee. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado. The retail delivery fee is due at the same time as your sales tax return. Returns are generally filed on a monthly basis and must be filed on or before the 20th day of the month following each reporting period. Retailers permitted to file state sales tax returns on a quarterly, annual, or other basis will file the retail delivery fee return on the same schedule.

Other Notes on Shipping:

  • No shipments can be made to PO Box addresses.
  • No shipments can be made to military bases outside the continental United States (APO and FPO addresses).
  • For the fastest service possible, we ship most products directly from the manufacturing facility located closest to you.
  • Address changes are not permitted once the manufacturer has shipped your product.
  • All delivery times listed on Blinds.com’s website or on any other Blinds.com material (ads, direct mail, emails, etc.) are estimates.

Multiple Shipments

Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready, meaning you may receive multiple shipments for the same order. That way, you’ll have each product as soon as possible!

Oversized Shipments

If your package is too large to ship by UPS or FedEx (oversized products are typically identified as any product over 96” in width and height), the products will be shipped from the manufacturer’s facility via a freight carrier, usually to your front door. In this situation, the shipping carrier will call you to arrange delivery.  Please make sure to answer any phone calls from the shipping carrier to ensure timely delivery. Should you want to add a secondary phone number to ensure contact, you can call into our call center as well and we can add it to your order. For oversized products or orders where there are issues with the delivery address, our team will attempt contact at the phone number entered three times. If there is no contact made after 3 attempts, the order will need to be field destroyed. The customer will be responsible for any remake or recharge for shipping. Once your product arrives, we highly recommend you immediately inspect all products for damage. A few notes to be aware of upon delivery:

  • Product(s) with minor damage may be able to be used and should be accepted and noted.
  • There is a 14-day time period to report any unusable product for a remake. Please contact us within 14 days of receiving your package if you think you need a remake.
  • You will be responsible for the disposal of all shipping and packaging materials including pallets used for large shipments.

Freight Damage and Missing Parts

Upon receiving your order please be sure to inspect boxes carefully and alert your driver to any observed damage. If you find damaged items, please do not discard the boxes! Photos of the received damaged product from shipping may be required to share with the vendor for reorder.

Please contact us within 14 calendar days of the delivery date to report any freight claims to Blinds.com Customer Service.

If any parts are missing from your order (including installation materials such as screws and brackets), please contact us within 30 calendar days and we’ll help you get replacement parts.

International Shipping

Click here for freight forwarding information and contacts.

Delivery Times

Delivery times given are estimates based on normal production and shipping times, and may vary depending on the product.

  • Estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days.
  • On occasion, there may also be delays caused by backordered merchandise, factories slowing or stopping production to take inventory, temporary factory overload, or other unforeseen problems.
  • Estimated delivery times may also vary during peak seasons such as holidays.

Discontinued and/or Back Ordered Items

At times, products or colors are discontinued or placed on backorder by manufacturers we work with. We make every effort to remove discontinued items as soon as we are made aware of them. Whenever we receive notice of backordered items, we will notify you immediately and give you the option to change or cancel your order.

Measure and Installation Program Policies

Preference Dates

Preference dates entered for your measure or installation are in no way guaranteed to be available for scheduling. While preference dates will be considered, the measure or installation tech will contact you to confirm available dates after the appointment request is received. 

Promotional Price Holds

Blinds.com will hold your promotion 14 days forward from the date of your measure purchase to allow you enough time to get your measurements taken. 

Specialty Windows

If your window has unique requirements needing a template to be made and sent to the manufacturer, you are responsible for sending the template as well as paying for any fees incurred in the process of sending that template to the manufacturer. 

Commercial Orders

This Measure and Install Program as described here is for private residences only. For special products, pricing and installation options for your large order, call 1-800-921-1668 to speak to a dedicated Design Consultant. 

Moving Furniture or Obstacles Away from Window

You are responsible for moving all furniture/obstructions away from the window in order to create a space large enough for the service provider to perform their job safely. Failure to do so can result in the measure or install being canceled and rebooked at your expense. 

Reschedules, Cancellations and Customer No-Shows

Cancellations of Measure and Install services are allowed prior to service completion, but will incur a fee in situations where the cancel occurs within 24 hours of scheduled appointment. Cancellation of orders associated with services are permitted prior to the order being released into production. 

Appointment reschedules within 24 hours of the scheduled appointment will be subject to a $50 rebooking fee. Cancellation requests within 24 hours of the scheduled appointment window will not be subject to a refund of the Measure or Install Fee. If you no-show for an appointment, you will be required to re-purchase the measure or installation job at full price.

Partial Install Requests

Installations may not be scheduled until you have received the entire product order. Please ensure your entire order has been delivered before scheduling your installation by checking the item count delivered. 

Skylight Fee

There is an additional $59 installation fee per skylight on the order 

Removal and Haul-Away

For an extra fee, the service provider can uninstall already existing window treatments from the window and haul-away if desired. Excludes draperies and shutters. Service providers are not required to patch/paint old holes from previous window treatments installation. 

Troubleshooting Issues

If a product does not work correctly, photos of the received product that is not working will be requested. We will request these photos from you versus the Service Technician as they cannot submit the reorder. 

Satisfaction Guarantee and SureFit Guarantee for Measure and Install Program

Our guarantees cover the products ordered through our Measure and Install program as detailed in our Satisfaction Guarantee and SureFit Guarantee policies. These guarantees start from the original date of installation. Re-installation trips as a result of using the Satisfaction Guarantee and SureFit policy will be at your expense if product is remade due to your error or preference. 

Photos of the received product that are not working for your window covering needs are required to better assist in getting the correct reorder. We will request these photos from the customer versus the Service Technician as they do not have the capability to submit the reorder.

Installation Warranty

We offer an installation warranty which is guaranteed for 1 year from the original date of installation. The warranty covers re-installation if the product is impacted by an issue covered under our product warranties.  

Motorized Products Basic Programming

Service Providers are required to program motorized products to their original remote. They do not program home automation or applications. 

Multiple Units (Purchase of measure per unit)

Multi-family dwellings, such as duplexes and apartments, will require each unit to have a unique individual measure and installation purchase order.  

Change Order Process

If you order product prior to measure check completion, changes to the product order are limited to color, size and control type. You may also add product to your order should the customer and measure tech determine additional products are needed. For all other product orders, changes to the product order must occur within 24 hours of product purchase. 

Order Release Process for Customers Who Order Product Prior to Measure Check

Should an order not have any issues or changes, orders will be released within 48 hours of the measure assurance check being completed.  

Service Provider Rights A service provider has the right to deny service if the service provider deems the window to be inaccessible, the home unsafe or any abusive treatment by the customer.

Commercial Orders

Any order containing 25 or more of the same product, of tax-exempt status, or containing any Blinds.com Commercial brand product will be considered a commercial order. Commercial orders are not eligible for Blinds.com guarantees; Surefit, Satisfaction Guarantee, or Price Match Guarantee.  

  • Eligibility includes licensed interior designers, home stagers, general contractors, home builders, architects, government entities, hotels & hospitality, and many other registered commercial and business entities. Once your order is placed, it may be subject to verification of a tax ID or W9. 
  • Not redeemable for cash, gift cards, gift certificates or store credit.   
  • Discount applies to original retail price before any additional savings and does not apply to taxes, shipping and handling charges, measure and installation services, Quick Ship products or Installed Interior Shutters / Professional In-Home Service. 
  • Savings cannot be combined with any other offers or promotions and cannot be retroactively applied to orders already placed.   

 

Pro & Trade Orders

  • Any orders containing 24 or less products and customer has signed up for the Pro & Trade member account. Pro & Trade customers are eligible for our Blinds.com Surefit and Satisfaction Guarantee. These customers are NOT eligible for the Blinds.com Price Match Guarantee. Pro & Trade customers are eligible for our Measure and Install program. 
  • Eligibility includes interior designers, remodelers, home stagers, resellers & other pros serving single-family homes. Once your order is placed, it may be subject to verification of a tax ID or W9. 
  • To qualify, you must register for a new Pro & Trade account or convert your existing Blinds.com MyAccount to a new Pro & Trade Account and apply your exclusive discount at checkout. 
  • Not redeemable for cash, gift cards, gift certificates or store credit.   
  • Discount applies to original retail price before any additional savings and does not apply to taxes, shipping and handling charges, measure and installation services, Quick Ship products or Installed Interior Shutters / Professional In-Home Service. 
  • Savings cannot be combined with any other offers or promotions and cannot be retroactively applied to orders already placed.   
  • Offer subject to change without notice and certain exclusions may apply. 

Promotions and Exclusions

Promotions or discounts - Not redeemable for cash, gift cards, gift certificates or store credit. Offer valid only while supplies last or until expiration date and not applicable to canceled orders due to out-of-stock merchandise. Discount does not apply to taxes, shipping and handling charges, measure and installation services or similar charges. Returns or exchanges where a restock, remake or other discount was applied may result in an adjusted refund amount. Promotional offers may be modified or terminated at any time without notice.

Discount Exclusions: Stackable promotions are those that offer an additional discount incentive on top of a current and valid coupon code or promotion. Limit one stackable coupon per order. Must be used in one transaction. Cannot be combined with any other stackable offers or used for previously purchased merchandise. Not redeemable for cash, gift cards, or gift certificates. Offer valid only while supplies last or until the expiration date listed and not applicable to canceled orders due to out-of-stock merchandise. Discount does not apply to taxes, shipping and handling charges measure and installation services or similar charges. Returns or exchanges where a restock or remake or other discount was applied may result in an adjusted refund amount.

Stackable promotions or discounts do not apply to the following sales events: Memorial Day, July 4th, and Labor Day. Promotional offers may be modified or terminated at any time without notice. Only one stackable promo can be used per order.

Sitewide Sale Exclusions

Select products, at times, may be excluded from promotional discounts during a sitewide sale. In this situation, a specific product or products will not display a discount when viewed and no discount will apply to the cost of an excluded item when a promotion is applied at checkout. Varying products may be excluded from a promotion at any time. Products excluded from a sale will be visible on the website or promotional materials.

Promotion and Sale Details

Information on promotional offers and discounts for merchandise.

Buy One, Get the Second One 50% Off Sale

Also referred to as "Buy One, Get One 50% Off" or "BOGO 50%" promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. Customer will pay full price for the first product and a then receive 50% off a second product of lesser or equal value when the discount is applied. Where 4 or more products are purchased, the 50% discount will apply to the least expensive products ordered.

Buy One, Get the Second One 60% Off Sale

Also referred to as "Buy One, Get One 60% Off" or "BOGO 60%" promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. Customer will pay full price for the first product and a then receive 60% off a second product of lesser or equal value when the discount is applied. Where 4 or more products are purchased, the 60% discount will apply to the least expensive products ordered.

Buy One, Get the Second Free

Also referred to as "Buy One, Get One Free" or "BOGO" promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first product and a then receive a second product of lesser or equal value free of charge when the discount is applied. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered.

Buy Two, Get the Third Free

Also referred to as "Buy Two, Get One Free" promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first two products and a then receive a third product of lesser or equal value free of charge when the discount is applied. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered.

Buy Three, Get the Fourth Free

Also referred to as "Buy Three, Get One Free" promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first three products and a then receive a fourth product of lesser or equal value free of charge when the discount is applied. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered.

Buy Four, Get the Fifth Free

Also referred to as "Buy Four, Get One Free" promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first four products and a then receive a fifth product of lesser or equal value free of charge when the discount is applied. Where 5 or more products are purchased, the discount will apply to the least expensive products ordered.

Save up to "A Specific Percent"

Promotional messaging and sales that include "up to" phrasing describe a tiered sales event in which the mentioned sale items would be discounted at a percentage number within a range described in the promotion.

"Selected products" references the specific items currently on sale. Save "up to" any percent is a general term to define the maximum discount within a range of discounts included in that sale. Products on sale can be listed at a discount anywhere between 1% - a set maximum percent off standard retail value in this example. All sale items and their individual discounts will be displayed on the website on each sale item. Promotions of this type may be for any sale percentage.

Examples:

  • Save up to 45% sitewide - All items will be on sale but at different discounts ranging up to 45%.
  • Save up to 50% on selected products - Selected items on sale will vary in discounts that range up to 50% off.

Buy More, Save More

Buy more, save more promotions are defined by a tiered savings structure based on the total number of dollars spent. Typically, a certain, specific savings percentage is set for each tier in the promotion. Larger discounts are associated with a larger total number of dollars spent and smaller discounts are associated with a lower total number of dollars spent. There is always a minimum purchase amount associated with the lowest discount and discounts grow larger as the customer total increases within predetermined spending ranges.

Example: Buy $199 worth of product and save 15% on your total purchase, buy $699 worth of product and save 20% on your total purchase, Buy $999 or more worth of product and save 25% on your total purchase.

Also phrased as: Buy $199 Save 15%, Buy $699 Save 20%, Buy $999 Save 25%

Extra $20 Off Promotion

To redeem, add at least $159 of merchandise to your shopping cart and enter special promotion code during checkout. Sales tax and previous purchases do not qualify toward $159 qualifying purchase amount. This offer is not redeemable for cash or gift cards. Offer subject to adjustment due to returns, cancellations and exchanges. Other restrictions may apply. Offer subject to change without notice.

Free Install Promotion 

There are two ways to redeem this promotion – 

  1. Add qualifying merchandise to your shopping cart and add install at checkout to instantly receive your $199 credit when you meet the minimum spend requirement – no promo code required.  
  2. Purchase a measure online or with a design consultant and receive a credit for $199 toward your product purchase when you meet the minimum spend requirements within the promotional period. 

Minimum purchase requirement will be calculated based on your subtotal after all other promotions have been applied. Cannot be combined with any other stackable offers. Sales tax, previous purchases, samples and professional services do not qualify toward qualifying purchase amount. This offer is not redeemable for cash or gift cards. Does not apply to any removal and haul away charges or commercial orders. Other restrictions may apply. Offer subject to change without notice.